Frequently Asked Questions
1. What is a "Management Company," what do they do, and how do I reach them?
2. What is a homeowner's association?
3. What is a Community Association?
4. What is a Neighborhood Association?
5. What is the difference between a Homeowners Association and a Neighborhood Association?
6. What is Association Management? How do I contact them?
9. What is the Board of Directors?
10. Are there any other rules?
12. Are Board Meetings open to all residents? If so, where and when are they held?
16. How is the amount of my assessment determined? 17.Will my assessment go up?
18. What happens if I don't pay my assessment?
19. How can I start/stop the AutoPay service?
21. Why is my payment being declined?
23. How do I receive payment confirmations?
24. How do I offer your service to our residents?
26. Do I need to purchase any hardware/software?
27. Should I hire extra IT professionals to manage the implementation?
28. Can tenants pay using credit cards, debit cards or electronic checks?
29. How do I manage chargeback's or declined transactions?
31. Are 'Dues' different than 'Assessments'?
32. Does my community have an Association Management Company, and if so, how do I contact them?
33. What is a 'Managing Agent?'
36. What is a Board of Directors?
37. How do I contact my Board of Directors?
39. Is CAI a national organization or are they local to my area?
42. What is an Estoppel letter?